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Returns and refunds

We want you to be happy with your Dig Here gear. This policy explains what to do if something isn't right.

It applies to products sold and shipped by Dig Here. Products from our partners are sold and shipped by them, so their own returns policy applies. Contact them directly.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. They apply to sale and discounted items too.

If your item is faulty or not as described

Email us at hello@dighere.com.au with your order number, a short description of the problem and a photo if you can. We'll reply within 2 business days.

• Major problem (for example it doesn't work, is unsafe, or is significantly different from its description): you can choose a refund or a replacement.
• Minor problem: we'll repair or replace it, or refund you if we can't fix it within a reasonable time.

We'll pay the cost of sending a faulty item back to us, and of sending you a replacement.

Damaged or lost in the post

If your order arrives damaged, email us within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or refund you in full, including shipping.

If your tracking shows no movement for 10 business days, or your parcel is marked delivered but hasn't arrived, let us know. We'll work with Australia Post and, if it can't be found, resend your order or refund you in full.

Change of mind

We don't offer refunds or exchanges for change of mind, so please choose carefully. This doesn't affect your rights if an item is faulty, damaged or not as described.

Refunds

Refunds go back to the card or payment method you used, within 5 business days of us approving the refund. Your bank may take a few more days to show it.

If you paid a member price or used a promo code, we refund the amount you actually paid.

Where to send returns

Please email us before sending anything back. We'll reply with the return address.

Contact

Email us at hello@dighere.com.au.